1. Information We Collect
We collect information necessary to provide our boat charter services and enhance your experience. This information may be collected when you book a charter, use our website, or communicate with us.
- Information You Provide Directly:
- Contact Details: Your full name, email address, phone number, and mailing address.
- Booking Information: Please provide the names and ages of all individuals in your party, including travel itinerary details and any special requests (e.g., dietary, medical, or accessibility needs).
- Financial Information: Payment details, including credit card information, are processed securely via third-party payment processors.
- Correspondence: Records of communications with us (e.g., emails, form submissions).
- Information Collected Automatically:
- Usage Data: Information about your interaction with our website, including your IP address, browser type, operating system, and pages viewed. This helps us analyse website performance and security.
- Cookies: Small data files stored on your device that help us recognise you and improve website functionality (see Section 4).
- Information from Third Parties:
- We may receive information from third-party sources, such as travel agents, booking platforms, and commercial partners, to facilitate your reservation.
2. How We Use Your Information
We use your personal information solely for the purposes for which it was collected, including:
- Service Delivery: To successfully book and process your boat charter, including payment processing and operational logistics.
- Communication: To confirm your reservation, provide essential pre-departure updates, and send important service information.
- Customer Service: To respond to your enquiries, address concerns, and provide necessary support.
- Improvement: To analyse and improve our services, website, security, and marketing effectiveness.
- Marketing: To send you promotional communications about our services, special offers, and new products and services. You have the option to opt out of these communications at any time.
- Legal Compliance: To comply with our legal, accounting, tax, and insurance obligations under New Zealand law.
- Safety: To meet mandatory safety requirements related to maritime activities (e.g., emergency contact details).
3. Disclosure of Your Information
We may disclose your personal information to third parties only in the following limited circumstances:
- Service Providers: We share necessary information with trusted third parties who perform services on our behalf, such as payment processors, IT support, and booking software providers. These providers are obligated to protect your information.
- Legal Requirements: When required to do so by law, court order, or governmental authority, including compliance with the New Zealand Privacy Act 2020.
- Protection of Rights: If we believe disclosure is necessary to protect the rights, property, or safety of Oceandiversity Sea Adventures, our customers, or the public.
- Business Transfer: In connection with the sale, merger, or acquisition of our business assets, in which case customer information may be a transferred asset.
We will not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality, analyse site traffic, and assist with marketing efforts. By using our website, you consent to our use of cookies.
- You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from fully utilising the website.
5. How We Protect and Retain Your Information
We implement robust physical, electronic, and managerial security procedures to protect your personal information from unauthorised access, use, or disclosure. We use industry-standard security protocols and SSL encryption to secure data transmission.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and to satisfy any legal or accounting requirements.
6. Your Choices and Rights (Under the NZ Privacy Act 2020)
In line with your rights under the Privacy Act 2020, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct or update any inaccurate or incomplete personal information.
- Deletion: Request that we stop using your information for marketing purposes (opt-out).
- Complaint: Complain with the New Zealand Privacy Commissioner if you believe we have breached the Privacy Act.
To exercise any of these rights, please get in touch with us using the details provided below. We will respond to your request within the timeframe required by law.
7. Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, accompanied by a revised “Effective Date.” Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the terms.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, our use of your personal information, or wish to exercise your rights, please get in touch with Blair Jones.
Oceandiversity Sea Adventures